When a manufacturer export product(s) to a customer, and at a later stage, if the customer find any defects in the product, it then needs to transport back to the manufacturer for repair or replacement. This needs a reverse logistics service provider and we offer such services worldwide.
When a product is coming back to the country, it will be considered as an import and then import duty/other taxes to be paid by the importer as per the applicable norms. By understanding the laws of the land and other relevant conditions, the logistics company needs to prepare documentation and get it cleared from the Customs. Only an experienced team can handle such shipments without any hassle, by preparing/submitting relevant documents proactively, and by establishing the origin of the goods to Customs, thereby avoid delays and additional spending.
Our team regularly offers Reverse Logistics services –repair/replacement of defective parts of equipments, sending of raw materials for testing, replacement of products under warranty etc.